Shipping Information
We offer fast and reliable shipping options to ensure your research products reach you promptly and securely. All orders are processed within 1-2 business days of payment confirmation.
Shipping Methods
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- Overnight Shipping: Next business day delivery
Shipping Costs
Shipping costs are calculated based on your location and selected shipping method. Free standard shipping is available on orders over $100. International shipping rates vary by destination.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package through our website or directly with the shipping carrier.
Returns Policy
Due to the nature of our research products, returns are limited to unopened, undamaged items in their original packaging. Returns must be requested within 30 days of delivery.
Return Process
- Contact our customer service team to request a return
- Receive return authorization and shipping label
- Package item securely in original packaging
- Ship item back using provided label
- Refund will be processed within 5-7 business days
Non-Returnable Items
The following items cannot be returned: opened or used products, damaged items, products that have been stored improperly, and items purchased on clearance or special promotion.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at no additional cost.
Contact Information
For questions about shipping or returns, please contact our customer service team at info@vortexpeptides.net. We're here to help ensure your research needs are met efficiently.